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Refund Policy

At Yarn Over, if you are dissatisfied with your purchase, for whatever reason, we will happily refund your money.
 
To obtain your refund, please follow these conditions carefully:
 
1.  Email us (This email address is being protected from spambots. You need JavaScript enabled to view it. ) or call us - 07 3851 2608 - to discuss your return.
 
 
2.  Once an agreement has been made, return your purchase in original packaging, and unused (yarn labels must be intact) to - PO BOX 2224, Keperra, Qld, 4054, Australia.  If the return of the item is at your choice, then you are responsible for return postage costs.
 
2.  Return your purchase within two weeks from the date of your order.
 
3.  NOTE:  This refund policy does not apply to knitting machines, spinning wheels or looms, unless the item has been inspected by us and deemed faulty, AND it can-not be repaired under warranty.  If you wish to return a large item, prior consent MUST be obtained from us in writing, stating the fault with the item (IE: broken needles, cracked parts, missing parts etc...)
 
Please note we are under no obligation to refund you if you simply change your mind.
 
You will be refunded in the manner in which you paid for your order. 
 
That is...
 
1.  PayPal will be refunded to your acount through the Paypal system
2.  Payments by Direct Bank Deposit will be returned to your account, minus $1 processing fee.
3.  Payments by Cheque will be returned by cheque from Edcom Systems P/L, minus $1 processing fee.
4.  Payments by Money Order will be returned by Money Order, minus a $2.50 processing fee.  
 
Sorry, no refunds on Clearance or Seconds/Discontinued stock
 
Your satisfaction is our top priority!So if you have any questions or concerns regarding this Policy, please email us:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Brands...

  • accuquilt
  • american_school
  • COM_VIRTUEMART_NO_IMAGE_SET
  • amy_butler
  • annies_attic4
  • araucania
  • artbin
  • authentic_knitting_board
  • baah_yarn
  • bagsmith4
  • basic_grey
  • bernat_logo8
  • birch
  • bond_america
  • boye
  • brownsheepcompany-logo
  • candy_flowers
  • caron7
  • cascade
  • chiao_goo
  • chic-a
  • clover
  • coats_and_clark2
  • creative_options_logo
  • creative_publishing
  • crystal_palace_yarns
  • darice
  • david_and_charles
  • debbie_bliss
  • della_q
  • denise_logo
  • dmc_logo
  • dritz_logo
  • elegant_yarns_logo
  • eucalan
  • fairfield
  • fyberspates
  • guild_of_master-craftsmen
  • handy_hands
  • heirloom6
  • hemptique
  • hiya_hiya3
  • hot_off-the_press
  • indygo_junction
  • interweave_press
  • james_c_brett
  • janetbasket
  • knit_pro
  • knitters_pride
  • kollage_yarns
  • lantern_moon
  • lark_books
  • leisure_arts
  • lily1
  • lion_brand1
  • lornas_laces
  • lotus_yarns
  • mcg_textiles
  • macmillan
  • martingale
  • mary_maxim
  • mirasol
  • namaste_logo
  • nancys_knit_knacks
  • natural_dye_studio
  • naturally-yarns_logo
  • noro_logo
  • olfa
  • patons-yarn-logo
  • pepperell6
  • COM_VIRTUEMART_NO_IMAGE_SET
  • pony
  • potter_craft
  • premier_yarns
  • provo_craft
  • schachenmayr_regia_logo7
  • schachenmayr_regia_logo
  • schacht9
  • schoppel_wolle_logo
  • search_press
  • sixth-spring-logo
  • soak
  • st_martins_press
  • stackpole_books_logo
  • storey_publishing
  • sullivans-logo
  • susan_bates4
  • swallow-logo
  • sweetgeorgiayarns_logo
  • taunton_press
  • the_crochet_dude
  • trafalgar_square_books
  • tulip_japan_logo
  • universal_yarns
  • valdani
  • voyageur_press
  • watson_guptill_books
  • wendy_yarns_logo

Contact Us

Welcome to Yarn Over.com.au - your number one store in Australasia for your favourite American-brand knitting yarns, crochet supplies, patterns and accessories

You can find us at:

Shop 1, 265 Blaker Road, Keperra, Brisbane, Australia, 4054

PH:  07 3851 2608

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